cy999 Terms & Conditions

01 Acceptance of Terms

By accessing, registering with, or using any service offered by cy999 — including but not limited to casino games, sports betting markets, live dealer tables, promotional offers, and customer account services — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.

These Terms & Conditions constitute a legally binding agreement between you (the "Player" or "User") and cy999 (the "Platform", "we", "us", or "our"). If you do not agree with any part of these terms, you must immediately cease use of the cy999 platform and close your account.

cy999 reserves the right to update or modify these Terms & Conditions at any time. Where changes are material, we will notify registered Players by email or through a prominent notice on the platform. Continued use of cy999 following the publication of any amendment constitutes your acceptance of the revised terms.

02 Eligibility

To register and use the cy999 platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration. cy999 does not permit gambling by persons under the age of 21 under any circumstances.
• You must be a natural person. Corporations, trusts, partnerships, and other legal entities are not permitted to hold Player accounts.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be registered as a self-excluded player on any responsible gaming register to which cy999 has access.
• You must not be an employee, director, officer, contractor, or immediate family member of an employee of cy999 or any of its affiliated entities.

cy999 reserves the right to decline a registration application or close an existing account at its sole discretion if it determines that the eligibility requirements set out in this section are not or are no longer satisfied.

03 Account Registration and Security

Each Player is permitted to hold exactly one (1) active account on cy999. Opening, operating, or attempting to operate more than one account — whether directly or through a third party — constitutes a material breach of these Terms & Conditions and will result in all accounts being closed and all outstanding balances (including bonus funds) being forfeited.

When registering, you agree to provide accurate, current, and complete information. You must promptly update your account information if any details change. cy999 is not liable for any losses arising from inaccurate or outdated account information provided by you.

You are solely responsible for maintaining the confidentiality of your login credentials. You must:

• Choose a strong, unique password for your cy999 account and not reuse passwords from other services.
• Never share your username or password with any other person for any reason.
• Log out of your account after each session, particularly on shared or public devices.
• Notify cy999's support team immediately if you suspect that your account credentials have been compromised.

All activity conducted under your account — including all wagers placed, deposits made, and withdrawals requested — is your sole responsibility. cy999 will not be liable for losses incurred as a result of unauthorised access to your account where such access results from your failure to maintain the confidentiality of your credentials.

04 Deposits and Withdrawals

All Player account balances on cy999 are denominated in Bangladeshi Taka (BDT). The following payment methods are supported for deposits and withdrawals:

• Mobile Wallets: bKash, Nagad, Rocket, Upay
• Bank Transfers: Dutch-Bangla Bank, City Bank, BRAC Bank
• Cards: Visa, Mastercard

The minimum deposit amount is ৳200. Minimum and maximum withdrawal amounts are displayed in the cashier at the time of the withdrawal request and may vary by payment method. cy999 does not apply hidden currency conversion fees; all transactions are processed at face value in BDT.

Deposits via mobile wallet (bKash, Nagad, Rocket, Upay) are typically credited to your cy999 account within 60 seconds of confirmation. Bank transfer deposits typically credit within a few business hours. cy999 is not liable for delays caused by third-party payment processors or banking institutions outside our control.

Withdrawal requests are subject to the following conditions:

• Your account must have passed all applicable KYC (Know Your Customer) verification requirements before a withdrawal can be processed.
• Any active bonus wagering requirements attached to funds in your account must be fully satisfied before those funds become available for withdrawal.
• You may only withdraw to a payment method that you have previously used to deposit to your cy999 account, subject to method-specific constraints.
• cy999 reserves the right to request additional identity documentation before processing any withdrawal request.

05 Bonuses and Promotions

cy999 offers a range of bonuses and promotional offers to both new and existing Players. All offers are subject to specific terms that are published in full on the relevant promotion page prior to opt-in. By claiming any bonus or promotional offer, you confirm that you have read and accept the applicable bonus terms.

General bonus conditions that apply to all cy999 promotions unless otherwise specified:

• Wagering Requirements: Bonus funds and any winnings generated from bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering multiplier is stated on each promotion page.
• Eligible Games: Not all games contribute equally to wagering requirements. Contribution percentages by game type are listed on each promotion page.
• Time Limits: All bonuses carry an expiry period. Bonus funds and associated winnings that have not met wagering requirements within the specified period will be forfeited automatically.
• Maximum Withdrawal: Some promotional offers carry a cap on the maximum amount that can be withdrawn from winnings generated using bonus funds. This cap is stated on the promotion page.
• One Bonus at a Time: Unless explicitly stated otherwise, Players may hold only one active bonus at any given time.

cy999 reserves the right to modify, suspend, or cancel any promotional offer at any time. Where an offer is cancelled after it has been claimed by a Player, cy999 will honour the terms in place at the time of the claim.

06 Betting and Gaming Rules

All games available on the cy999 platform — including casino games, live dealer tables, crash games, and sports betting markets — are governed by individual game rules that are accessible within each game interface. In addition, the following general rules apply to all gaming and betting activity on cy999:

• All bets are final once confirmed. Bets cannot be cancelled or modified after they have been accepted by the system.
• cy999 reserves the right to void any bet where a technical error, data feed failure, or obvious pricing error has affected the outcome or the odds offered.
• In sports betting, if an event is cancelled, postponed beyond 24 hours, or otherwise fails to be completed, bets will be settled according to cy999's applicable sport-specific rules. Stakes are typically returned in the case of a void event unless other arrangements are stated in the specific market rules.
• cy999 operates a maximum payout policy. Maximum payout amounts per bet, per day, and per event are displayed in the cashier and betting interface. Winnings exceeding these limits will be capped at the stated maximum.
• All casino games on cy999 run on certified RNG (Random Number Generator) technology, independently audited to confirm fair and random outcomes. The house edge for each game is disclosed in the game information panel.

07 Prohibited Conduct

The following conduct is strictly prohibited on the cy999 platform. Engaging in any of the below will result in immediate account suspension, permanent closure, and potential reporting to relevant authorities:

• Opening or operating more than one Player account, whether using the same or different personal details.
• Providing false, inaccurate, or misleading information at registration or during any KYC or verification process.
• Using automated software, bots, scripts, or any other non-human mechanism to interact with the platform, place bets, or exploit promotional offers.
• Colluding with other Players to gain an unfair advantage in any game or betting market.
• Engaging in any form of money laundering, including depositing funds derived from criminal activity or using cy999 as a vehicle for moving funds between parties.
• Exploiting bugs, errors, or vulnerabilities in the platform software. Any such vulnerability discovered must be reported to cy999's support team immediately; exploiting it is a serious breach of these terms.
• Reverse-engineering, decompiling, or otherwise attempting to extract the source code of any component of the cy999 platform.
• Engaging in any conduct that disrupts, interferes with, or damages the cy999 platform or the experience of other Players.

08 Intellectual Property

All content on the cy999 platform — including but not limited to the website design, graphics, logos, trademarks, game interfaces, software, text, and data — is the exclusive property of cy999 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cy999 platform for your personal, non-commercial gaming entertainment. This licence does not permit you to:

• Copy, reproduce, modify, distribute, or create derivative works from any content on the cy999 platform without express written permission.
• Use the cy999 name, logo, or any other brand identifier in any manner that suggests affiliation with or endorsement by cy999 without our prior written consent.
• Frame, scrape, or otherwise extract data from the cy999 platform for any commercial or non-personal purpose.

Any intellectual property rights in third-party game content displayed on cy999 — including games by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers — remain the exclusive property of the respective rights holders.

09 Privacy and Data Protection

cy999 is committed to protecting your personal data. The collection, storage, processing, and use of your personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions by reference.

By registering with cy999, you consent to the collection and processing of your personal data as described in our Privacy Policy. This includes, but is not limited to:

• Identity and contact information collected at registration (name, date of birth, address, email, phone number).
• Financial information collected during the deposit and withdrawal process (payment method details, transaction history).
• Identity verification documents submitted as part of KYC procedures (national ID, passport, proof of address).
• Gameplay and betting activity data used for platform analytics, responsible gaming monitoring, and fraud detection.

10 Responsible Gaming

cy999 is firmly committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment and we work actively to prevent gambling from becoming a source of harm for any Player on our platform.

cy999 provides the following responsible gaming tools, accessible via the account settings dashboard or through our 24/7 support team:

• Deposit Limits: Set daily, weekly, and monthly caps on the total amount you can deposit. Reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period.
• Loss Limits: Set a ceiling on the total net losses you are prepared to accept within a defined period.
• Session Time Limits: Restrict your total session length per day and activate reality-check pop-ups that display your time played and net result at intervals you define.
• Cooling-Off Periods: Request a temporary break from the platform, ranging from 24 hours to 6 weeks. During a cooling-off period, you cannot log in, deposit, or wager.
• Self-Exclusion: Request permanent or time-limited self-exclusion covering periods from 6 months to 5 years. Self-exclusion takes effect immediately upon request and cannot be reversed during the exclusion period.

If you feel that your gambling behaviour is causing harm to yourself or others, we strongly encourage you to use the responsible gaming tools described above, contact our support team via live chat, or reach out to an independent support organisation. cy999 takes player welfare seriously and our support team is trained to respond to responsible gaming concerns without judgment and without delay.

11 Limitation of Liability

To the maximum extent permitted by applicable law, cy999 shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

cy999 does not warrant that:

• The platform will be uninterrupted, error-free, or available at all times.
• Any data stored on or transmitted through the platform will be free from loss, corruption, or unauthorised access.
• Any specific outcome will result from participation in any game or betting market.

cy999's total aggregate liability to any Player in respect of any claim arising out of or in connection with these Terms & Conditions or the use of the platform shall be limited to the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

12 Suspension and Termination

cy999 reserves the right to suspend, restrict, or permanently close any Player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to pass identity or age verification procedures within the required timeframe.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• Suspected bonus abuse, collusion, or use of prohibited software.
• At the Player's own request (voluntary account closure).
• Upon the Platform's determination, at its sole and absolute discretion, that continuing to operate the account is not in the best interests of the platform or its players.

You may request account closure at any time by contacting cy999's support team via live chat. Upon voluntary closure, any remaining real-money balance (excluding void bonus funds) will be returned to your registered payment method following standard verification procedures.

Where an account is closed due to a breach of these Terms & Conditions, cy999 reserves the right to retain any outstanding balance as compensation for administrative costs and damages incurred.

13 Amendments to These Terms

cy999 reserves the right to amend these Terms & Conditions at any time. Where changes are material — meaning they significantly affect Player rights or obligations — cy999 will provide reasonable advance notice by:

• Displaying a prominent notice on the cy999 platform for at least 7 days before the amended terms take effect.
• Sending an email notification to the registered email address of all active Player accounts.

Non-material changes (including corrections of typographical errors, clarifications of existing language, or administrative updates) may take effect immediately upon publication without prior notice.

Your continued use of the cy999 platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must stop using the platform and may request voluntary account closure as described in Section 12.

14 Governing Law and Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law.

In the event of a dispute between a Player and cy999, we strongly encourage you to contact our support team in the first instance. The majority of concerns can be resolved promptly through direct communication with our 24/7 English-language support team.

Where a dispute cannot be resolved through direct communication, cy999 will work in good faith to explore alternative dispute resolution mechanisms appropriate to the nature and value of the claim.

15 Contact Us

If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact the cy999 support team. Our team operates 24 hours a day, 7 days a week and will respond to all queries in English.

You can reach cy999 support through the live chat feature available on the platform. For written correspondence, our support email address is:

For responsible gaming concerns — including requests for self-exclusion, deposit limits, or cooling-off periods — please contact our support team immediately via live chat. Responsible gaming interventions are activated in real time with no delay.